SHIPPING CONDITIONS AND RETURNS
Any and all items sent by Correos Express, CTT and/or Kargo are subject to a shipping fee calculated according to the weight and delivery destination.
Delivery time varies between zones and order processing. The times shown are merely indicative, and may vary for reasons beyond our control.
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mainland PORTUGAL *
< 30kilos = 3,99€ (WEPICKUP)
< 30kilos = 4,99€ (CTT EXPRESSO)
*Free Shipping on orders over 39€
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PORTUGAL islands* (Azores and Madeira)
001gr. - 2kilos = 6,99€ (CTT EXPRESSO)
2kilos - 5kilos = 7,99€ (CTT EXPRESSO)
5kilos - 10kilos = 9,99€ (CTT EXPRESSO)
10kilos - 30kilos = 12,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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mainland SPAIN *
< 30kilos = 3,99€ (CORREOS EXPRESS)
*Free Shipping on orders over 39€
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SPAIN islands* (Canaries, Balearics)
001gr. - 500gr. = 7,99€ (CTT EXPRESSO)
501gr. - 2kilos = 15,99€ (CTT EXPRESSO)
2kilos - 5kilos = 29,99€ (CTT EXPRESSO)
5kilos - 10kilos = 59,99€ (CTT EXPRESSO)
10kilos - 30kilos = 99,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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SPAIN África* (Ceuta and Melilla)
001gr. - 500gr. = 7,99€ (CTT EXPRESSO)
501gr. - 2kilos = 15,99€ (CTT EXPRESSO)
2kilos - 5kilos = 29,99€ (CTT EXPRESSO)
5kilos - 10kilos = 59,99€ (CTT EXPRESSO)
10kilos - 30kilos = 99,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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EUROPE I (Germany, Italy, Belgium, France, Netherlands, Luxembourg)
001gr. - 2kilos = 9,99€ (WEPICKUP)
2kilos - 5kilos = 10,99€ (WEPICKUP)
5kilos - 10kilos = 12,99€ (WEPICKUP)
10kilos - 30kilos = 19,99€ (WEPICKUP)
001gr. - 2kilos = 7,99€ (CTT EXPRESSO)
2kilos - 5kilos = 8,99€ (CTT EXPRESSO)
5kilos - 10kilos = 14,99€ (CTT EXPRESSO)
10kilos - 30kilos = 29,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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EUROPE II (Austria, Czech Republic, Denmark, Slovakia, Slovenia and Poland)
001gr. - 500gr. = 7,99€ (CTT)
501gr. - 2kilos = 14,99€ (CTT)
001gr. - 2kilos = 14,99€ (WEPICKUP)
2kilos - 5kilos = 17,99€ (WEPICKUP)
5kilos - 10kilos = 19,99€ (WEPICKUP)
10kilos - 30kilos = 24,99€ (WEPICKUP)
001gr. - 2kilos = 9,99€ (CTT EXPRESSO)
2kilos - 5kilos = 12,99€ (CTT EXPRESSO)
5kilos - 10kilos = 18,99€ (CTT EXPRESSO)
10kilos - 30kilos = 49,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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EUROPE III (Finland, Ireland, Lithuania, Latvia, Sweden, Hungary)
001gr. - 500gr. = 7,99€ (CTT)
501gr. - 2kilos = 14,99€ (CTT)
001gr. - 2kilos = 19,99€ (WEPICKUP)
2kilos - 5kilos = 24,99€ (WEPICKUP)
5kilos - 10kilos = 29,99€ (WEPICKUP)
10kilos - 30kilos = 34,99€ (WEPICKUP)
001gr. - 2kilos = 10,99€ (CTT EXPRESSO)
2kilos - 5kilos = 12,99€ (CTT EXPRESSO)
5kilos - 10kilos = 18,99€ (CTT EXPRESSO)
10kilos - 30kilos = 49,99€ (CTT EXPRESSO)
*Free Shipping on orders over 299€
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EUROPE IV (Greece, Malta, Cyprus, Iceland, Turkey, Albania, Bosnia and Herzegovina, Faroe Islands, Kosovo, Montenegro and the Republic of North Macedonia)
001gr. - 500gr. = 7,99€ (CTT)
501gr. - 2kilos = 10,99€ (CTT EXPRESSO)
2kilos - 5kilos = 12,99€ (CTT EXPRESSO)
5kilos - 10kilos = 18,99€ (CTT EXPRESSO)
10kilos - 30kilos = 49,99€ (CTT EXPRESSO)
*Portes Grátis nas encomendas superiores a 399€
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Rest of the world - BRASIL
001gr. - 500gr. = 8,99€ (CTT)
501gr. - 2kilos = 11,99€ (CTT)
2kilos - 5kilos = 18,99€ (CTT)
5kilos - 10kilos = 27,99€ (CTT)
10kilos - 30kilos = 74,99€ (CTT)
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Rest of the world - USA & CANADA
001gr. - 500gr. = 8,99€ (CTT)
501gr. - 2kilos = 20,99€ (CTT)
2kilos - 5kilos = 34,99€ (CTT)
5kilos - 10kilos = 54,99€ (CTT)
10kilos - 30kilos = 139,99€ (CTT)
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Rest of the world
001gr. - 500gr. = 8,99€ (CTT)
501gr. - 2kilos = 19,99€ (CTT)
2kilos - 5kilos = 29,99€ (CTT)
5kilos - 10kilos = 49,99€ (CTT)
10kilos - 30kilos = 129,99€ (CTT)
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Returns
You can make the return at the time of delivery or up to 14 days after delivery.
Delivery act – you must indicate on the carrier's waybill which anomalies were detected (eg damaged box, missing item,...), and if you want an exchange or refund.
Returned items must be in perfect conditions, complete and properly packed in the original packaging accompanied by the respective purchase invoice (original), exchanges of perfumes, after-shave, shower gel, body lotion, creams, cosmetics or other items are not accepted. hygiene products whose packaging has been opened. In case of withdrawal or error of the customer, the cost of the return will be charged. Orders returned by the carrier due to the customer's absence, or refusal of the same, will be partially refunded, whenever the customer requests it, after deduction of the postage value - In the case of orders in which the postage is offered, a deduction is made in the reimbursement for the amount in force in the carrier used for the shipment.
Refunds are processed within 30 days of receipt and acceptance of returned products.
All customers have the right to return.
In accordance with article 6 of Decree-Law no. which is counted from the day of receipt of the order by the customer. The customer is responsible for the cost of shipping the order to the respective manufacturers/suppliers. Only in case the product is defective will the shipping costs be paid by the manufacturer.
ATTENTION: Returns will only be accepted for defective access products or those sent in error and must be returned in their original and complete packaging. Products returned incomplete, used or damaged will not be accepted.
To return your order, just send an email to admin@artificium.p within a maximum period of 14 days from the date of receipt of the order.
All refunds are made by bank transfer within 8 days. The customer will have to send us their bank details (account NIB, bank and holder), in order to proceed with the refund.